5 Tips for Creating a Good Documentation


Product documentation can be a great marketing asset for promoting both your product and your organization. Most customers usually rely on product information to inform their purchasing decisions, so product documentation can be used to support marketing initiatives. Great documentation for your website ensures the following things: It helps the customers understand what the product … Read more

10 Features of a Good Documentation Plugin

Knowledge Base Plugin

Documentation plays a vital role in helping your customer support team save time so that they can focus on other essential tasks. By providing helpful documentation, your customers can get the answers they need on their own, without having to call, text, or email your support team. This frees up your customer support team and … Read more

What Is a Knowledge Base and Why It Is Important for Your Business?

Knowledge Base

In Layman’s terms, a Knowledge Base is a centralized repository where information is collected, stored, organized, and shared. A knowledge base is a set of information related to your services/products. This information is managed and organized by your team and shared with your customers when necessary. What Is a Knowledge Base? Anyone from your team/organization … Read more

Introducing SmartDocs: Powerful Documentation Plugin for WordPress 🚀

Creating and managing online product documentation is a bit difficult. Especially if you have multiple products and an extensive user base. Being in the online product selling service, we know the importance of proper documentation on our websites. Well-written and interactive documentation not only helps customers but also helps in reducing the support team’s workload. … Read more

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