Product documentation can be a great marketing asset for promoting both your product and your organization. Most customers usually rely on product information to inform their purchasing decisions, so product documentation can be used to support marketing initiatives. Great documentation for your website ensures the following things: It helps the customers understand what the product … Read more

In Layman’s terms, a Knowledge Base is a centralized repository where information is collected, stored, organized, and shared. A knowledge base is a set of information related to your services/products. This information is managed and organized by your team and shared with your customers when necessary. What Is a Knowledge Base? Anyone from your team/organization … Read more